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Our #1 goal is to provide you with unique, high quality Things™ and excellent customer service. We want your experience with These Are Things to be awesome from beginning to end. Please let us know if there’s something we can do to serve you better!

xo J+O

Q: What payment methods do you accept?
A: We accept all major credit cards and PayPal (aka magical internet dollars) through our webshop.

Q: When will my order be shipped?
A: We know you're excited to get your new Things™, so we ship super fast! Orders are shipped via USPS First Class Mail within 1-2 business days. You'll receive a tracking number when your order is shipped.

Q: When will my order arrive?
A: Domestic (USA) orders usually arrive within 3-5 business days of shipment. 

Q: Do you accept international orders?
A: Currently we do not offer international shipping.

Q: How much does it cost to ship to [insert your city here]?
A: We know you hate paying shipping fees, so we do everything we can to give you the lowest possible rates. Shipping starts at $3.50 for domestic (USA) orders and $12.95 for the rest of the world. To get a real-time shipping quote, start the checkout process and enter your address.

Q: What happens if my package doesn't arrive?
A: This is rare, but it happens. Unfortunately, we cannot issue refunds for lost, unclaimed, or undeliverable packages. If a package is damaged during transit or returned as undeliverable/unclaimed, it is the customer's responsibility to follow up with the shipping carrier.

Q: Is your webshop secure?
A: We will never share or sell your information to any third party, and the information we collect is only used to contact you about your order. All transactions are processed using industry standard 128-bit SSL encryption and your credit card information is never stored.

Q: My favorite Thing™ is sold out. When will it be back in stock?
A: Soon, hopefully! Join our mailing list or follow us on Instagram to find out when your favorite Things™ are back in stock.

Q: Can I buy Things™ locally?
A: Yes! You can find our Things™ in stores around the world. Take a look at our stockists page. And if you'd like to see Things in a cool shop near you, let us know!

Q: Do you accept wholesale orders?
A: Yes! Check out our wholesale page for all the details.

Q: Do you do custom work?
A: Yes! We love custom projects.

Q: Are you hiring?
A: Check out our jobs page for open positions.

Q: Can we be friends?
A: Come find us on Instagram or sign up to receive our electronic newsletter!

Can't find an answer to your question? Email us and we'll help you out!

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